Postage and Packaging

Service & Costs

FREE standard postage and packaging on orders over £15*

£3 postage and packaging on orders under £15*

All prices quoted include VAT.

All timescales quoted should be used as a guide only as we do not currently offer any guaranteed delivery methods.

Total consignment weight is calculated on the weight of the products and packaging.

When complete orders are in stock we aim to dispatch within 24 hours of receipt of order and payment (excluding Friday, Saturday and Sunday).

Unfortunately once we have dispatched your order we cannot change the delivery address or any order details.

We do not dispatch orders on Saturday or Sunday.

*An extra delivery charge of £7 applies to all shipping addresses with a post code beginning with:

AB31-38, AB40-56, BT, GY, HS, IM, IV, KA27-28, KW1-17, PA20-38, PA41-49, PA60-78, PH4-44, PH49-50 and ZE.

Delivery

United Kingdom

Orders up to 1kg in total weight (including packaging) will be dispatched via Royal Mail.

Orders over 1kg in total weight (including packaging) will be dispatched via our courier service UK Mail. Alternative courier services may be used when necessary.

Courier service deliveries may require a signature therefore it might be a good idea to enter a separate delivery address at the checkout stage if you're not going to be home. i.e. work address or neighbours address.

Alternatively, instructions can be made to leave the consignment in a secure place however responsibility then becomes the customers.

British Forces Post Offices

In order for us to send BFPO consignments in the most efficient way, Royal Mail likes the address to be in a certain format depending on the receiver.

** Standard address format for service personnel **
Service number, Rank and Name
Unit or Regiment
Operation name (if applicable)
BFPO number


** Address format for service personnel dependants **
If the item is meant for someone who is a dependant of a serving member of HM Forces (family), the mail must be addressed to the named person C/O ('care of') the service person.

Name
C/O Service number, Rank and Name
Unit or Regiment
Operation name (if applicable)
BFPO number


** Address format for non service personnel **
Used for someone who is an entitled MOD employee or other official organisation (Teacher for example) and is entitled to use BFPO services.

Staff number (if available), Name
Unit/Department (School name)
Operation Name (If applicable)
BFPO number

International Destinations

We do not currently offer delivery outside the UK so please contact our Customer Services team at info@renshawbaking.com for international delivery information.

DELIVERY TIMES

Expected delivery times:

  • UK Mainland (excluding Offshore Islands, Highlands and Northern Ireland): 3-4 working days
  • Offshore Islands, Highlands and Northern Ireland: 5-7 working days

DAMAGED GOODS

In the unlikely event that your goods are damaged in transit please notify our Customer Services team on info@renshawbaking.com within 72 hours of your goods being delivered.